smartServices^™

smartServices^™ leverages mobile technology to increase the productivity and reduce the costs associated with field staff management.

Field Service Automation

smartServices^™ manages the entire service cycle from the moment a service request comes in to the time that work is completed. It automatically optimizes service staff schedules and assignments to increase throughput and reduce customer waiting times. Members of the field team can browse, accept, and update assignments from the field in real-time, as well as receive real-time notifications when new assignments are waiting. Management can receive real-time status of service requests, and their expected resolution times, as well as both short and long-term trend reports for turn-around time, employee efficiency, and service costs.

Product Features

• Automate job scheduling and assignment
• Optimize service routes
• Monitor employee efficienc
• Track customer satisfaction